Exchanges & Returns

All items are thoroughly checked for quality and go through an extensive visual audit before shipping. In the event that you receive a product that is not upto your highest expectations, please contact customer care number immediately at info@thetwintales.com or call us on +919818891252

In shooting our product, we take the utmost care to accurately represent the colors, styling and details of the garment.

However, we understand that there may be minor differences within computers in how the garment looks on screen.

Please do keep this in mind when purchasing products on our website:

  • Items purchased at full price qualify for return or exchange if
    1. communicated within 7 days of receipt of the package.
    2. Items is returned with all the labels and tags attached in original packaging.
  • We receive the right to refuse a return on garments after 7 days from receipt or items not in the same condition as you received them in.
  • Items purchased on sale, discounted, or using promotional codes are not eligible for a refund. These may however be exchanged.
  • Orders may be canceled within 24 hours from purchase so long as the item has not yet been shipped.
  • All garments will be quarantined for a period of 72 hours upon return. Once opened and inspected, the refund exchange process will be initiated.
  • Refund will be issued within 7-15 days in the customer’s account or as redeemable price points on website.
  • We try our best to ensure that the product reach to you on time and with the perfect finish and soft hand feel.
  • Our product will shipped within 3 -4 working days . However due to pandemic, shipping time may slower than usual.
  • We are unable to offer exchanges or returns against orders shipped outside India.